Return & Warranty

iPE Exhaust Return & Warranty Policy

Product warranty period: iPE provides limited warranty service for one year starting from the shipping date. After verififying that the failure was occurred within the warranty period by iPE. No inspection, parts, maintenance or other costs will be charged and of these costs will be incurred by iPE. Product warranties are non-transferable.

Warranty policy: iPE’s warranty service follows the procedure of Repair→Replace→Refund. The principles of this procedure are as follows:

Repair: During the warranty period and under normal use, iPE is responsible for free repairs if the problem is due to product quality issues.

Replacement: During the warranty period and under normal use, if the product quality issue arise and is unable to be solved by repair, iPE is responsible for a free replacement.

Refund: If the replacement of a new product does not resolve the problem and it is the product quality issue that causes the productunable to be repaired and used, please notify iPE within 7 days and iPE will give a full refund including shipping costs.

Product quality problems which are not included in the warranty include but not limited to the following:

Consumables: Under prolonged use, damaged flanges/screws/flange gaskets/springs/diaphragms/several strips/aluminum adapters... or slight rusting or discoloration of the product is common and natural.

The heat protector (heat wrap or heat shield) is consumable and has a certain life span. Due to differences in personal usage or frequent disassembly, damage caused by wear and tear is common.

The tips and special baking color are decorative parts. Before installation, please make sure that the appearance meets the requirements. Once installed and used, the return or exchange of the appearance will not be accepted. Pleae note that the decorative products will be affected by extreme environments. Therefore, there may be slight discoloration after prolonged use. In order to extend the tip’s lifespan, DO NOT wash with corrosive chemicals.

Regardless of whether it is a 200 cell catalyst or a catalyst-delete pipe, iPE products are designed for motorsport and track racing use only. A friendly reminder, by deleting the catalytic converters or modifying certain parts of the exhaust system, the chances of triggering the CEL 'Check Engine Light' and ‘OPF/GPF (Otto Particulate Filter / Gasoline Particle Filter) ’ warning signal are increased in certain car models and our warranty DOES NOT cover this or other software incompatibilities.

We recommend remapping the vehicle's ECU to prevent potential conflicts.The OBD control system adopts the CAN communication mode. If the vehicle itself does not support this mode or there are other OBD interface devices and taps in the vehicle, the OBD control system cannot be controlled normally, it is not covered by the warranty.

In order to protect the integrity and functionality of the exhaust system. During Valve OFF Mode, the valves will automatically open when 4,000 RPM is reached as a safety precaution.(Remind that the remote controller needs to install the accelerator signal line and set it properly (for example, when the accelerator pedal depth is about 3,000 RPM), as a safety precaution in the automatic mode, the manual mode control process requires the user to open the valve in time as a safe operation).

Product damage which is resulting from violation of normal usage, accidents or natural disasters is not covered by the warranty. Under the situations mentioned above, iPE will not be responsible for the inspection fee, maintenance fee, parts fee and the potential transportation cost.

iPE’s warranty commitment to the product is limited to the quality issue of the product itself. Warranty commitments shall be limited to the product itself and shall not exceed the selling price of the product; to the fullest extent permitted by law , iPE shall not be liable for other damages (including but not limited to vehicle collisions or accidents, personnel maintenance costs, transportation costs, vehicle owners or employees, environmental issues, safety issues, loss of profits, other related personal losses.)

Transformation of the iPE product's ownership will cause the warranty to be automatically voided.

If personal modifications are made to the iPE exhaust system or application of non-iPE standard accessories (such as fire and heat protectors or ceramic coating) are used, iPE will not responsible for the damages and warranty will be automatically voided.

iPE 's sales of exhaust do not include labor costs for initial installation, removal, and subsequent installation/inspection.

During the use of the iPE product, due to heat or humidity or other reasons, there may be slight rusting and/or discoloration after prolonged use. This is normal wear and tear and will not be covered under the warranty.

10.

iPE warranty does not cover any product modifications without the consent of iPE, and the warranty will automatically become invalid; if the modification is made with the consent of iPE, except for the warranty failure of the modified part, other products are still under the warranty commitment of iPE to the product.

iPE Wheels Warranty Policy & Service Procedure

Part 1: Warranty Terms

1. Product Warranty Period

iPE offers a 1-year finish warranty and a 2-year structural warranty to the original purchaser.
If iPE confirms that a quality issue occurs within the warranty period, the product will be repaired or replaced free of charge.
This warranty is non-transferable.

2. Warranty Policy

iPE follows a Repair → Replacement → Refund process for warranty service (applicable only to manufacturing defects that cannot be repaired).

Repair: Within the warranty period, if an issue arises due to product quality under normal use, iPE will provide free repair services.
Replacement: If a product defect cannot be resolved through repair during the warranty period, iPE will replace the product free of charge.
Refund: If a replacement product does not resolve the issue and the defect makes the product unusable and irreparable, customers must notify iPE within 7 days. In such cases, iPE will provide a full refund.

3. Unauthorized Modifications

Any product modifications without prior approval from iPE will automatically void the warranty.
Modifications include, but are not limited to: polishing, repainting, chemical stripping, anodizing, or adding decorative covers.
Note: Magnesium wheels feature a specialized MAO protective layer. Self-repainting or refinishing may damage this layer, compromising the product's corrosion resistance and stability.

4. Exclusions

Deformation or breakage caused by impacts, accidents, or road potholes is not covered under warranty.
The warranty is void if damage results from improper installation or the use of non-recommended accessories (e.g., incompatible tires, lug nuts).

5. Non-Covered Quality Issues

Normal Wear and Tear: Surface discoloration caused by brake dust, minor oxidation or corrosion after prolonged use, or small scratches caused by road conditions (e.g., gravel, debris).
Surface Coating and Finishes: Color finishes may fade due to environmental factors. Once the product has been installed and used, color-related replacement requests will not be accepted.
Incompatibility: The warranty does not apply if fitment is affected by modifications to the vehicle’s suspension system, tire size, or other alterations.
Environmental Impact: Damage or corrosion resulting from use in extreme environments, such as racing tracks or high-salinity conditions, is not covered.

6. Warranty Limitations

The iPE warranty only covers the product itself.
It does not cover any consequential damages resulting from product issues, such as vehicle damage, driving safety concerns, or installation costs.

7. Transfer of Ownership

The warranty is non-transferable and only given to the original purchaser. Transfer of product ownership will void the warranty.

8. Installation and Labor Costs

iPE wheel sales do not include labor costs for initial installation, removal, or subsequent reinstallation/inspection.
Customers are strongly advised to recheck all fastenings and ensure proper installation after mounting the wheels.

Part 2: After-Sales SOP

If you need to apply for warranty service, please follow the standard procedure below:

Step 1: Preliminary Application - Please contact your original dealer or iPE customer service. Provide Proof of Purchase (receipt or invoice) along with clear photos and videos of the damaged area.

Step 2: Online Assessment - The iPE technical team will complete a preliminary online evaluation within 24 hours to confirm if the issue falls within the scope of the warranty.

Step 3: Product Return - If the defect cannot be ruled out, you will be requested to send the wheel to a designated service center. Shipping costs will be covered by the responsible party.

Step 4: Deep Technical Inspection - iPE will perform a comprehensive structural safety and technical inspection to check for signs of unauthorized modification or processing.

Step 5: Notification of Results - We will officially notify you of the result. If covered, we will arrange follow-up actions. If caused by misuse, we will provide professional advice or a repair quote.

Step 6: Implementation of Solution - For approved claims, we will prioritize free repair or replacement. If neither is feasible, the refund process will be initiated.

Step 7: Return and Final Check - After completion, the product will be returned with an inspection record. Please have a professional technician recheck the torque values of all fasteners.